Dear Valued Customers,
It has been an honor to work with you for the last 25 years. This work has been deeply meaningful to me.
Our policy has been to keep a six month reserve of stock. We’ve been working with multiple vendors for that period to replenish the stock. Unfortunately, the shipments we received from these multiple suppliers were defective and did not meet our standards. Our stock is now depleted.
We are unsure when we’ll be able to resolve this issue. We are doing our best to resolve it. We are sorry for this situation.
After-Warranty Service
If you are encountering a challenge with your SleepGuard biofeedback headband after the warranty period, please first run through the steps in our Troubleshooting Guide. If your unit passes the tests in the troubleshooting guide, but you are still having challenges (for instance a challenge maintaining good signal connection of the sensor pads to your skin through the night), please send us a message below, and we will help you out.
If your unit does not pass the tests in the Troubleshooting Guide, or has been damaged, then you can have it refurbished to “good as new” condition by ordering refurbishment below.
- Please print out a copy of your refurbishment order (which will act as a return authorization), and put it in the box with your unit when you ship us your unit.
- Please place your SleepGuard unit in appropriate packaging (bubble envelope or box), and return it to:
SleepGuard Service
71 Forest St.
Milton, MA 02186
- If you ship through the post office, please make sure the package is shipped with delivery confirmation, so it can be tracked.
- We will e-mail you a tracking number when we ship your unit back to you, so please watch for that e-mail.
