{"id":697,"date":"2015-07-13T10:30:17","date_gmt":"2015-07-13T14:30:17","guid":{"rendered":"http:\/\/mysleepguard.com\/solution\/?page_id=697"},"modified":"2016-07-09T23:07:17","modified_gmt":"2016-07-10T03:07:17","slug":"warranty-service","status":"publish","type":"page","link":"https:\/\/mysleepguard.com\/solution\/customer-service\/warranty-service\/","title":{"rendered":"Warranty Service"},"content":{"rendered":"<h3>Warranty Service<\/h3>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"__wp-temp-img-id\" class=\" alignright\" title=\"\" src=\"http:\/\/mysleepguard.com\/solution\/wp-content\/uploads\/Customer-service-smile-with-headphones.jpg\" alt=\"Customer service with a smile\" width=\"225\" height=\"224\" \/>If you are encountering a challenge with your SleepGuard biofeedback headband, please first run through the steps in our <a href=\"http:\/\/mysleepguard.com\/solution\/customer-service\/troubleshooting-guide\/\">Troubleshooting Guide<\/a>. If your unit passes the tests in the troubleshooting guide, but you are still having challenges (for instance a challenge maintaining good signal connection of the sensor pads to your skin through the night), please send us a message below, and we will help you out.<\/p>\n<p>If your unit does not pass the tests in the <a href=\"http:\/\/mysleepguard.com\/solution\/customer-service\/troubleshooting-guide\/\">Troubleshooting Guide<\/a>, give us a call or send us a message below and we will give you a return authorization number so you can send us your unit for prompt repair. We usually repair and ship within one business day.<\/p>\n<ul>\n<li>Please write your return authorization number on a slip of paper and include that slip of paper in the box when you ship us your unit.<\/li>\n<li>Please place your SleepGuard unit in appropriate packaging (bubble envelope or box), and return it to:<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\">SleepGuard Service<br \/>\n 71 Forest St.<br \/>\n Milton, MA 02186<\/p>\n<ul>\n<li>If you ship through the post office, please make sure the package is shipped with delivery confirmation, so it can be tracked.<\/li>\n<li>We will e-mail you a tracking number when we ship your unit back to you, so please watch for that e-mail.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12-o1\" lang=\"\" dir=\"ltr\" data-wpcf7-id=\"12\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/solution\/wp-json\/wp\/v2\/pages\/697#wpcf7-f12-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"12\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<h3 style=\"text-align: center;\"><span style=\"font-size: 20pt;\">Have questions? We can help!<\/span>\n<\/h3>\n<p><span style=\"font-size: 18pt;\"> Ask us anything related to SleepGuard\u2122 <\/span><br \/>\nYour Name: <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Your Email (required): <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Ask your questions here... we'll answer!<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p>CAPTCHA: <input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-102\" value=\"316150243\" \/><img loading=\"lazy\" decoding=\"async\" class=\"wpcf7-form-control wpcf7-captchac wpcf7-captcha-captcha-102\" width=\"84\" height=\"28\" alt=\"captcha\" src=\"https:\/\/mysleepguard.com\/solution\/wp-content\/uploads\/wpcf7_captcha\/316150243.png\" \/><br \/>\nInput characters and click submit. <span class=\"wpcf7-form-control-wrap\" data-name=\"captcha-102\"><input size=\"10\" maxlength=\"12\" class=\"wpcf7-form-control wpcf7-captchar\" autocomplete=\"off\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"captcha-102\" \/><\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit my Question\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Warranty Service If you are encountering a challenge with your SleepGuard biofeedback headband, please first run through the steps in our Troubleshooting Guide. If your unit passes the tests in the troubleshooting guide, but you are still having challenges (for instance a challenge maintaining good signal connection of the sensor pads to your skin through [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1589,"parent":57,"menu_order":2,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":{"0":"post-697","1":"page","2":"type-page","3":"status-publish","4":"has-post-thumbnail","6":"entry"},"_links":{"self":[{"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/pages\/697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/comments?post=697"}],"version-history":[{"count":2,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/pages\/697\/revisions"}],"predecessor-version":[{"id":2965,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/pages\/697\/revisions\/2965"}],"up":[{"embeddable":true,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/pages\/57"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/media\/1589"}],"wp:attachment":[{"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/media?parent=697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}