{"id":1674,"date":"2015-09-11T16:41:53","date_gmt":"2015-09-11T20:41:53","guid":{"rendered":"http:\/\/mysleepguard.com\/solution\/?page_id=1674"},"modified":"2026-10-23T10:54:58","modified_gmt":"2026-10-23T14:54:58","slug":"after-warranty-service","status":"publish","type":"page","link":"https:\/\/mysleepguard.com\/solution\/customer-service\/after-warranty-service\/","title":{"rendered":"After-Warranty Service"},"content":{"rendered":"\n<p class=\"has-white-color has-text-color has-background has-link-color has-medium-font-size wp-elements-7c96974a729e53a0f72a5cb4d71ea92f wp-block-paragraph\" style=\"background-color:#347635\">Dear Valued Customers,<br><br>\n\nIt has been an honor to work with you for the last 25 years. This work has been deeply meaningful to me.<br><br>\n\nOur policy has been to keep a six month reserve of stock. We\u2019ve been working with multiple vendors for that period to replenish the stock. Unfortunately, the shipments we received from these multiple suppliers were defective and did not meet our standards. Our stock is now depleted.<br><br>\n\nWe are unsure when we\u2019ll be able to resolve this issue. We are doing our best to resolve it. We are sorry for this situation.<\/p>\n\n\n<h3>After-Warranty Service<\/h3>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" alignright\" title=\"\" src=\"https:\/\/mysleepguard.com\/solution\/wp-content\/uploads\/Customer-service-smile-with-headphones.jpg\" alt=\"Customer service with a smile\" width=\"225\" height=\"224\" \/>If you are encountering a challenge with your SleepGuard biofeedback headband after the warranty period, please first run through the steps in our <a href=\"https:\/\/mysleepguard.com\/solution\/customer-service\/troubleshooting-guide\/\">Troubleshooting Guide<\/a>. If your unit passes the tests in the troubleshooting guide, but you are still having challenges (for instance a challenge maintaining good signal connection of the sensor pads to your skin through the night), please send us a message below, and we will help you out.<\/p>\n<p>If your unit does not pass the tests in the <a href=\"https:\/\/mysleepguard.com\/solution\/customer-service\/troubleshooting-guide\/\">Troubleshooting Guide<\/a>, or has been damaged, then you can have it refurbished to &#8220;good as new&#8221; condition by ordering refurbishment below.<\/p>\n<p><!-- \n\n\n<form action=\"http:\/\/order.store.turbify.net\/cgi-bin\/wg-order?yhst-10068284298611+SG-com-svc\" method=\"post\"><input src=\"https:\/\/mysleepguard.com\/solution\/wp-content\/uploads\/device-refurbishment.png\" type=\"image\" value=\"Order\" \/><\/form>\n\n \n-->&nbsp;<\/p>\n<ul>\n<li>Please print out a copy of your refurbishment order (which will act as a return authorization), and put it in the box with your unit when you ship us your unit.<\/li>\n<li>Please place your SleepGuard unit in appropriate packaging (bubble envelope or box), and return it to:<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\">SleepGuard Service<br \/>\n71 Forest St.<br \/>\nMilton, MA 02186<\/p>\n<ul>\n<li>If you ship through the post office, please make sure the package is shipped with delivery confirmation, so it can be tracked.<\/li>\n<li>We will e-mail you a tracking number when we ship your unit back to you, so please watch for that e-mail.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12-o1\" lang=\"\" dir=\"ltr\" data-wpcf7-id=\"12\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/solution\/wp-json\/wp\/v2\/pages\/1674#wpcf7-f12-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"12\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<h3 style=\"text-align: center;\"><span style=\"font-size: 20pt;\">Have questions? We can help!<\/span>\n<\/h3>\n<p><span style=\"font-size: 18pt;\"> Ask us anything related to SleepGuard\u2122 <\/span><br \/>\nYour Name: <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Your Email (required): <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Ask your questions here... we'll answer!<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p>CAPTCHA: <input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-102\" value=\"834756466\" \/><img loading=\"lazy\" decoding=\"async\" class=\"wpcf7-form-control wpcf7-captchac wpcf7-captcha-captcha-102\" width=\"84\" height=\"28\" alt=\"captcha\" src=\"https:\/\/mysleepguard.com\/solution\/wp-content\/uploads\/wpcf7_captcha\/834756466.png\" \/><br \/>\nInput characters and click submit. <span class=\"wpcf7-form-control-wrap\" data-name=\"captcha-102\"><input size=\"10\" maxlength=\"12\" class=\"wpcf7-form-control wpcf7-captchar\" autocomplete=\"off\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"captcha-102\" \/><\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit my Question\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dear Valued Customers, It has been an honor to work with you for the last 25 years. This work has been deeply meaningful to me. Our policy has been to keep a six month reserve of stock. We\u2019ve been working with multiple vendors for that period to replenish the stock. Unfortunately, the shipments we received [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":57,"menu_order":1,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-1674","page","type-page","status-publish","entry"],"_links":{"self":[{"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/pages\/1674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/comments?post=1674"}],"version-history":[{"count":22,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/pages\/1674\/revisions"}],"predecessor-version":[{"id":3627,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/pages\/1674\/revisions\/3627"}],"up":[{"embeddable":true,"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/pages\/57"}],"wp:attachment":[{"href":"https:\/\/mysleepguard.com\/solution\/wp-json\/wp\/v2\/media?parent=1674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}